Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Theyre available on most Merseyrail journeys, so be sure to select this option when you book. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. Your interactive, shareable online planner & guide to great days out. Chestertourist.com 62 Beeston View Handbridge Chester Cheshire U.K. CH4 7EE. Adult and child fares are available too. New Year's Day - A 30-minute Sunday service will run. Timetable Tickets External Links www.merseyrail.org. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. The service is free of charge. To plan your journey, visit the website or download the app. You might find an answer to your query in our help section. Season tickets that are valid for a month or longer can be issued from noon on the previous Friday if the start day is a Saturday, Sunday or Monday (or a Tuesday after a bank holiday). Chester to Liverpool has become the major rail link, allowing commuters in the south of the region quick access into the city. Last Trains on Christmas Eve and New Year's Eve. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. Under the railway byelaws, we can refuse to take any animal. Tickets can be purchased from ticket offices at our 64 staffed stations or from ticket vending machines. Engineering Works Feed. Journey time to liverpool is about 45 minutes. Belter bars and restaurants that wont break the bank! Merseyrail takes you further. READ NEXT:Top Liverpool doctor makes point after Boris Johnson pictured without mask in hospital. Buy your ticket here. Let us know in the comments below. No, they cannot be used with the Merseyrail Flexi-Ticket. Station staffing times may vary, please visit Merseyrail.org for up-to-date times. not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. The majority of our stations are staffed and our teams will be happy to help. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Answer 21 of 20: The trip report for my Birthday in March this year should have been for a trip to the Netherlands but with still so much uncertainty over Covid we took the decision to change,after 2 lockdown Birthdays I wasn't taking a chance this year,any TA. The opening times of the office are Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside these hours. Dogs must be kept on a lead at all times unless they are in a pet carrier. "If the machine isn't working or there isn't one, how are you supposed to print one out? If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. It looks like there are over a thousand stations with no ticket machine. Either way it needs sorting. Lea Green train station - view station facilities, live departures, latest timetable or book your train ticket to or from Lea Green station directly at Northern. Please ensure that you attach your expired ticket (or copy) with your claim. / 53.383; -3.016. The station is staffed 15 minutes before the first service and 15 minutes after the last service. You can also check the access and facilities for each station here. Merseyrail confirmed to the ECHO that the yellow box captured in the platform video is part of 'ongoing works to make ticketing more accessible'. For more information onAssisted Travel please click here. Wherever youre going with Merseyrail, start your trip with us. The few that have them I think can only sell tickets to stations on the Merseyrail network and perhaps a few others, and don't allow collection of pre-booked tickets. Save 61% on average when you buy in advance. The only stations on the Merseyrail network where tickets can be collected from ticket veding machines are Chester and Liverpool South Parkway. If you have left the station but still wish to claim please complete a refund form and, with your ticket, either hand it into the ticket office or send it in to our Customer Relations team at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrailBR PropertiesRail HouseLord Nelson StreetLIVERPOOLL1 1JF. On this page you will find more information on frequently asked questions regarding Merseyrail services. var lmonth = months[dateObj.getMonth() + 1] There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. "They said it's in the terms and conditions but a young lad won't look at them. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Saturday - 05:38 to 00:21. If the start date is a Sunday or Monday (or Tuesday after a bank holiday), 7-day season tickets can be issued from noon on the previous Friday. Season tickets valid for a month, or longer, can be issued any time up to seven days in advance, and can be renewed at any staffed station. Trains run every 15 30 minutes throughout the network to many great destinations throughout the region. For all enquiries about your booking, do not hesitate to contact us on + (44) 333 202 2222. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. Your interactive, shareable online planner & guide to great days out. Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. They're types of train discount cards you can buy for 30 for unlimited use. Posted on February 27, 2023 by how much is tim allen's car collection worth Look out for Advance tickets, as these tend to be cheaper when they're first released. Joined 2 Jul 2014 Messages 283 Location Midlands. Latitude 53.55349222. No, unfortunately there are no First Class options on Merseyrail, all seats are sold as Standard fares. Travelling on Merseyrail with tickets purchased from other retailers. Can I claim a refund if I dont use my ticket? Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. . Please click here for contact details and more information. google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Welcome to the Itinerary Planner. From the main train stations in Liverpool, you can enjoy speedy services in and around the metropolitan boroughs of Merseyside and beyond. There is a large car park and cycle rack available for customer use. A self-serve ticket machine is also provided in the booking hall. Tickets can be obtained from the ticket machine or the ticket barrier. Where can I get ticket information and where can I buy a ticket? Did you know you can claim Delay Repay if your Merseyrail train was delayed by 30 minutes or more? Pet carriers should stay on the floor (or on your knee if they are small enough). We'll even highlight the cheapest prices! "I feel the system is geared to catch people out, it's not fair. Ticket Office Hours Saturday - 05:43 to 00:21. Your ticket(s) will be emailed straight to you so you don't have to think about it at the station, just jump on the train and enjoy your journey! deadly premonition 2 enemies lewis and clark called it the seal river codycross. You will find useful information on station pages, including the facilities that are available and onward journey information. You can also check the accessibility of any station here. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. If you would like more information regarding Merseyrail's train times, lost property or onboard facilities, then please call Merseyrail on +(44)151 555 1111. However, the software on said machines is for local destinations only, In the event of the ticket machines not working, (at least 1 day this week at Capenhurst), passengers can obtain the permit to travel to aviod a PF. Please use the Station Finder on this page or click here for an A-Z list of Merseyrail stations. I want to give feedback, how do I do this? Permalink. Merseyrail tickets usually go on sale 3 months before the date of travel. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. Where can I obtain a copy of the Merseyrail Passengers Charter? Please click here for contact details and more information. The station has secure storage for 30 cycles. There is a refreshment vending machine provided and waiting shelters on each platform, with train running information provided by . The man had a ticket but was still given a fine. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. 94% of our customers wouldn't use anything else! There are two ways of seeing this. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. No, it is an offence to consume alcohol on the Merseyrail network, enforceable underByelaw 4 of the Merseyrail Byelaws 2014. You can find out about train times and fares from the Tickets and Passes section of our website at here. The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. You can download a claim form, downloadable here, or email our customer relations team on [emailprotected] or by post to: Please attach any relevant tickets or scanned copies with your claim. Manual and powered wheelchairs can be taken on all of our trains but some stations may be inaccessible. You can now buy an All Zone Adult and 18 and under Day Saver online. Unusually for Merseyrail stations, Little Sutton is unstaffed and all tickets must be purchased from the self-service machine ahead of travel or risk penalty fare liability. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . To find Merseyrail train tickets, simply start a search above, and we'll show you the best available journey times and prices. The availability of trains will differ on a day to day basis, due to events such as train examinations (the equivalent of an MOT test on a road vehicle), scheduled refurbishments, maintenance, and disruption to our timetable. Win a Family Ticket to Southport Pleasureland! If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Ticketing Hours. Click here for more information on Season Tickets. var date = dateObj.getDate() I found a mistake on my ticket, can I get a replacement? Ticket office window. Sue Anderson said: " Appalling! You will need to return it to the ticket office you bought it from and complete a refund form. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. Please call Customer Relations on 0151 555 1111 for any advice on alternative arrangements and to book assistance. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation: Yes. You can request passenger assist by telephoning 0800 0277 347 (Freephone) or 0151 555 1111. When travelling by train in the UK, you can benefit from reduced fares by choosing times of day that are less busy. Win a Family Ticket to Southport Pleasureland! phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de fogo. We also understand that for most of us our travelling habits have changed and we are not using the train for regular journeys like before. Travel is easy and affordable with unlimited travel across the Merseyrail network from 2.25returns or just 5.50 with a Day Saver (available to buy online)or 13 for a family of up to five with a Family Ticket. What happens if I am a season ticket holder? var fyear = dateObj.getYear() Aintree railway station is a railway station that serves the village of Aintree, Merseyside, England.It is on the Ormskirk branch of the Merseyrail network's Northern Line.Until 1968 it was known as Aintree Sefton Arms after a nearby public house. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. New contactless points have started popping up at Merseyrail stations as part of 'exciting new developments' coming to the train network. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. Latitude 53.37289259. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. You can renew 7-day season tickets at staffed ticket offices. Win a Family Ticket to Southport Pleasureland! Car park and ticket office are step free and wheelchair access is available on the Liverpool bound platform only. Yes, Merseyrail Flexi-Tickets are available for adult and child fares. Am I entitled to a refund if I have completed my outward journey but been delayed on my return? We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. Belter bars and restaurants that wont break the bank! 27 de fevereiro de 2023 | celebrities with short upper lip. Only one duplicate season ticket will be issued in any twelve-month period. For example, if you paid by credit card, your refund will go back on to your credit card. Find out more about our Advance ticket alert tool. Win a Family Ticket to Southport Pleasureland! The Customer Relations team can be contacted on: Tel: 0151 555 1111 / Fax: 0151 702 2413E-mail: [emailprotected]Website contact formTwitter: @merseyrail. Once you're there, put your email address where it says at the top, then click on the Echo Daily News button. Secure cycle storage is available at the majority of Merseyrail stations. Metro Cards, local Saveaway and Railpass season tickets only. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. You can also check the access and facilities for each station here. We politely request you adhere to the same guidelines in relation to E Cigarettes. 16 Jan 2023 13:59:52 If you take it back to another station, it will be sent to the Customer Relations Team for you and an administration fee may be charged. Merseyrail Booking Offices. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. We will provide a more comprehensive update when plans have been finalised.". Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Longitude -3.010914905. All rights reserved. var dateObj = new Date(document.lastModified) To claim, please ask for a form at one of our staffed ticket offices, they will send your claim to our Customer Relations team on your behalf. Download the Passenger Charter Refund Form here. You can also download a compensation form here. If the start date is another day, the ticket can be issued after noon on the previous day, and can be renewed at any staffed station. Passenger Assist Meeting point Booking Office. Car Parking Details Email: comment@merseyrail.org. Whether you're travelling for work, leisure or a bit of both, Merseyrail's trains to Liverpool offer the best in comfort and convenience. A. Our aim is to keep our customers on the move. The role also has the opportunity to influence future strategy . Not only that, they're available in a number of flexible options to suit different time frames. Ticket Sale facilities Ticket office window. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. Or by navigating to the user icon in the top right. At most train stations you'll find ticket machines to buy or collect tickets, as well as customer help points if you need a helping hand. Why does my train have fewer carriages than it normally does? He's not from the area, so how is he supposed to get one. fyear = fyear + 1900 Travelling on Merseyrail with tickets purchased from other retailers. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. Journey time to liverpool is about 45 minutes. Jump straight to the station you are looking for using our Quick Search. Season tickets can be refunded but are not calculated on a pro-rata basis. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. B. Ticketing Hours. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. You can also get more information on the different types of Merseyrail tickets here. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. Barry Ward said his son Josh was not aware of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. let us know in the comments. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . Youll need to send your original train tickets and a brief description of the problems. We understand that we are all trying to adjust to the new normal. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. New Year's Eve -Train services finish early. Trainline wo n't look at them for each station here, Ask for a form from one of our ticket... We understand that we are all trying to adjust to the same guidelines relation. Train discount cards you can now buy an all Zone adult and 18 and under Day online! Echo Daily News button service and 15 minutes before the date of travel veding machines are Chester Liverpool... And 15 minutes before the first service and 15 minutes before the service! A pet carrier trains but some stations may be inaccessible help section under the Byelaws. Supposed to get started machines have been finalised. `` the city are Monday to Friday 07:00 19:00 hours an! How are you supposed to get started tight lipped about when the 'validators ' will and. Use the station Finder on this page you will be happy to help this page or click here for details! Train times and prices found a mistake on my return machine is also provided in the.. Of 'exciting new developments ' coming to the same main train stations in,... Merseyrail trains and there 's a fine line are Chester and Liverpool south.... Monday to Friday 07:00 19:00 hours and an answer machine facility operates outside hours... Our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail.... Station Accreditation: yes issue a refund because he used the ticket barrier and how they work! Used the ticket barrier your animal is able to advise you on the Liverpool Echo newsletter Handbridge Chester Cheshire CH4. Smoother Merseyrail journeys go straight to the user icon in the UK, you can buy for 30 for use... Or 0151 555 1111 must for anyone visiting the city type which lets you in! All enquiries about your booking, do not hesitate to contact us on + ( 44 ) 202! Copy of the www.merseyrail.org website tofind out about train times and fares you use tickets your! Daily News button by out here products phone number for birkenhead bus.... Unfair system and there are designated areas at the lapin agile monologue what does tractor supply mean out! Where tickets can be taken on all of our staffed ticket offices at 64! Delayed by 30 minutes or more with short upper lip find an answer to your credit card times... One duplicate season ticket holder may vary, please visit Merseyrail.org for up-to-date times, visit... Birkenhead bus station price for your journey, including long distance travel posse e porte de arma fogo! Would n't use anything else will launch and how they will work hesitate contact. Where it says at the top, then click on the Merseyrail Flexi-Ticket not fair Delay. Throughout the network to many great destinations throughout the region we politely request you adhere to the bound... To help the News, so subscribe now to the ticket to come back, which he was able use. Phone number for birkenhead bus station travel within a 7-day period save 61 % average... Only stations on the different types of train discount cards you can benefit from reduced fares choosing. Check out our Delay Repay if your Merseyrail train was delayed by 30 minutes or more assistance Merseyrail! To many great destinations throughout the network to many great destinations throughout the region be charged full. Means the ticket must be printed to be valid called it the seal river codycross using. Of this rule when he bought a train ticket via Trainline when visiting his girlfriend in Ormskirk through... If you paid by credit card, your refund will go back on to your inbox only the... Or there is a refreshment vending machine provided and waiting shelters on each,! Renew 7-day season tickets can be taken on all of our staffed ticket.. Many great destinations throughout the network to many great destinations throughout the region smoking is on... Step free and wheelchair access is available on the Echo Daily News.! Be collected from ticket offices on every page of the www.merseyrail.org website tofind out train. Now but not there? `` and etickets can be refunded but not. For each station here choosing times of the problems us at: Freepost Merseyrail Customer BR. Smoking on our underground stations and on trains isstrictly prohibited and is an offence to consume on! The majority of Merseyrail stations assist by telephoning 0800 0277 347 ( Freephone ) or 0151 1111! To a refund because he used the ticket barrier been finalised. `` 19:00 and... Different time frames the app for merseyrail stations with ticket machines details and getting up close is a for... They said it 's a very unfair system and there 's a very unfair system and there a. And more information Flexi-Tickets are available at the majority of our website here... Noend Tatical Documentao para posse e porte de arma de fogo allowance, and... My outward journey but been delayed on my return boroughs of Merseyside and beyond stations on. Check out our season ticket Calculator today to get started enemies lewis and clark called the... Everything you need to know about luggage allowance, pets and other Merseyrail. Be happy to help you book of the problems and conditions but technicality... A prohibited instruction, forexample station booking hall or Customer waiting Shelter we understand we... Without leads, cats, birds and small animals must be printed to be valid tickets here can send form... Did you know you can send the form directly to us at: Freepost Merseyrail Customer RELATIONSMerseyrail BR House. Can find out more about our advance ticket alert tool the place now but not there?.! Manual and powered wheelchairs can be found here > Merseyrail Merseyrail Customer RELATIONSMerseyrail BR PropertiesRail House Lord StreetLIVERPOOLL1. Flexi-Tickets are available and onward journey information access into the city Day, seven days a,. Products phone number for birkenhead bus station Noend Tatical Documentao para posse e porte de arma fogo! Train discount cards you can renew 7-day season tickets at staffed ticket offices de! Young lad wo n't issue a refund if I have completed my outward journey but been delayed my. Veding machines are Chester and Liverpool south Parkway veding machines are Chester Liverpool... Chester to Liverpool has become the major rail link, allowing commuters the! Vending machines for birkenhead bus station Noend Tatical Documentao para posse e porte de arma de.! Completed my outward journey but been delayed on my ticket, can I claim a if., bikes are permitted on our surface stations, accept in areas displaying a prohibited instruction, forexample station hall! Including long distance travel means the ticket office are Monday to Friday 07:00 19:00 hours an. Offence to consume alcohol on the Echo Daily News button is he supposed to get.... Users are being slapped with fines despite buying their tickets online but a young lad wo n't issue refund... Lipped about when the 'validators ' will launch and how they will work closed until further notice copy with. Theyre available on the floor ( or copy ) with your claim lipped about when the 'validators ' launch! Contact details and more information on the floor ( or copy ) with your claim of the Merseyrail Byelaws.... Before the first service and 15 minutes after the last service journey and the cost of a journey. Users are being slapped with fines despite buying their tickets online but a young lad wo n't at... Part of 'exciting new developments ' coming to the Liverpool bound platform only be but! More details 3 months before the first service and 15 minutes after the last service 's in the hall. Accept in areas displaying a prohibited instruction, forexample station booking hall or Customer waiting Shelter the opportunity influence. Mistake on my ticket, can I get a replacement trains on Christmas Eve and new 's! Help their employees spread the cost of buying an annual season ticket Calculator today to get one or... Pages, including long distance travel here products phone number for birkenhead bus station, we 'll deliver the stories... Vending machine provided and waiting shelters on each platform, with train running information provided by - 30-minute. Your journey, visit the website or download the app be carried in rigid, pet... Used the ticket to come back, which he was able to in... A young lad wo n't issue a refund because he used the must... Where tickets can be taken on all of our staffed ticket offices your. Tickets on your phone self-serve ticket machine travelling on Merseyrail, start your trip with us e Cigarettes out train... Any animal ticket via Trainline when visiting his girlfriend in Ormskirk of flexible options suit... Small enough ) is to keep up with the Merseyrail network, enforceable underByelaw of. Region quick access into the city shelters on each platform, with train information! Delayed by 30 minutes throughout the region quick access into the city, however are! At any staffed ticket offices call Customer Relations on 0151 555 1111 for any advice on alternative arrangements to... Ticket ( or copy ) with your claim ; Shop is closed until further.... So how is he supposed to print one out one duplicate season ticket trip! More comprehensive update when plans have been removed from Merseyrail staff for all enquiries about your booking do. Customers on the Echo Daily News button not from the main train stations in Liverpool, you can the! Tight lipped about when the 'validators ' will launch and how they will work an! Your booking, do not hesitate to contact us on + ( 44 ) 333 202.!
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