All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. (a) The Account Holder can make payments to their Account by Direct Debit or online top-up using a debit/credit card via the Mersey Tunnels website for any addition to the concessionary journeys. You can register for an online account and link your smartcard & multiple other smartcards to a single account. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Travel at any time of the day locally or on the national rail network with a standard single or return ticket. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Merseytravel Railpass Terms and Conditions of Use. 7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. Find more information here. Buying My Tickets 6.1 My Tickets are purchased from the bus driver on participating bus services. Please be advised that we may use agencies to verify and confirm your identity and residence. In the unlikely event that there is any defect in any aspect of service provided under this agreement; We will use every effort to repair or fix the defect as soon as is reasonably practicable, and in any event, within 7 days. Third Party RightsThis Agreement is between you and Merseytravel. Find your ticket when you answer a few questions about you and your journey, (you must first register an account and card number on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see, https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/. You can telephone our customer service team at 0151 330 1004 or write to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN or email tag@merseytravel.gov.uk. (k) The concession is valid only for class 1 Vehicle Classification and is not valid for vehicles being used for conveyance of passengers or goods for hire or reward. If we are unable to accept your Application, we will inform you of this in writing. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. 4. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. Can I check when my ticket is due to expire? The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. The Solo Adult Annual Ticket will also specify its date of expiry. Where can you use the Saveaway Ticket 3.1 The Saveaway Ticket allows for travel on local bus, trains and Mersey Ferries cross river services in either one or all areas listed across Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/saveaway-ticket/). (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. There is also a booklet for young people (aged 5 - 18) tickets. Travel Updates. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Solo tickets are validon any bus serviceacross Merseyside. (d) Merseytravel may end the agreement at any time by writing to you if: (i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or, (ii) we discover the concessionary Account is being misused in contravention of the terms of this agreement; or. 11.4 Any Solo Tickets issued in paper form are not eligible for replacement or a partial or full refund if they are lost or stolen. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Law(a) This Agreement shall be governed by English Law and you can bring proceedings in respect of this Agreement in the Courts of England breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. This clause also applies to accidental destruction of a Saveaway Ticket. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. For the purpose of these Terms, any reference to you or your means you, the customer. Use the Merseytravel Journey Planner: 23 March 2021. We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. 15. Solo tickets. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. It is important that the tag is activated prior to initial use or it will fail to operate. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. When you have completed your online ticket purchase you will be sent an email confirmation. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable skill and care, but we are not responsible for any loss or damage that is not foreseeable. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. No trains are running from the station. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Proceed to "Secure Checkout" to pay by debit or credit card. We can prevent your lost card from being used and send you a replacement if necessary. 3. Please make sure that you have a valid ticket for the day and area of travel loaded on to your MetroCard or Walrus. You can also check the status of your ticket here to make sure that it has not expired. Misuse of the concession may lead to prosecution. . What should I do? Liverpool Lime Street is currently closed to the public due to a security threat. Anytime Single / Return Tickets. Merseytravel reserves the right to refuse any incomplete Application. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. Where can you use the Solo Ticket 3.1 The Solo Ticket allows for travel on local bus services within Merseyside, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/solo-ticket/). Ticket Number MW Ref (if . If you are unable to apply online, you can of course visit aMerseytravel Centreacross the region and buy it over the counter. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. The User shall not sell, tamper with or wilfully damage the Fast Tag. Paper Solo Tickets Can be used on any bus service within the Merseyside boundary only. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. This clause also applies to accidental destruction of a Railpass. 2. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the service as detailed within the Consumer Rights Act 2015. Our website is the first step . Merseytravel Centres stock only local tickets. Your ticket will be checked and the refund calculated. This fee is to cover the card production and distribution costs. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). 1.3 These Terms were last updated in November 2020. What if I lose my smart Solo Term Time Ticket or it is stolen? Merseytravel accepts no liability for losses arising from incorrectly entered VRN. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. A VRN can be linked to only one T-FLOW Account. If we are unable to accept your Application, we will inform you of this in writing .and refund any payments that have been paid in advance. You can collect your smart tickets when you tap your smartcard on board the bus or at the rail station. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). You can have more than one ticket on your card at any time. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. WeeklyUse it any time on any day for one week. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. 2. There is also a booklet for young peoples' (aged 5 - 18) tickets. 6. If your Merseytravel Smartcard has been registered on the Metro-Smart Website, we can block the card to prevent any unauthorised use of the Solo Ticket.11.2 We will replace Apprentice Travelcards for a fee, the cost of which is listed on the Merseytravel Website. 5.5 All travel you make using a Railpass is subject to the bye-laws, regulations and individual conditions of each rail operator. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Anytime Day Single and Anytime Day Return tickets are valid . There is a 1 activation charge when you buy your new smartcard. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Nothing in these Terms will affect these legal rights. 3. This agreement is between you and Merseytravel. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. You will then be able to register your MetroCard and buy tickets online. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Upon registering the vehicle to the Account the VRN will be checked against DVLA open source data to establish the vehicle classification. (i) It is the Users responsibility to ensure that the tag is fitted correctly in line with the fitting instructions provided by Merseytravel and in accordance with the manufacturers specification. For the purpose of these Terms, any reference to you or your means you, the customer. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. 4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. We are unable to issue cash or cheque refunds. 3.2.3 any other services as agreed by the participating bus operators. Following receipt of this information, we will hotlist the card preventing further usage. If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. My ticket is not scanning on the bus what should I do? From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. We aim to have normal service resumed as swiftly as possible. There is a small administration charge which will be applied to your refund. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. 4. EN. If the ticket is not suitable for your travel needs please visit the. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. (f) We may stop providing the Fast Tag Scheme at any time. This booklet tells you about the options for adults aged 19 and over. You can combine different types of season tickets for journeys through different areas or zones. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). You must provide your smartcard and the receipt or email confirmation for that ticket. For help with Areas and Zones, please click here. 11.1 You should look after your Merseytravel Smartcard or Apprentice Travelcard. For the avoidance of doubt, you will then be required to buy an adult ticket. Or the bus what should I do rights is available from your local Citizens ' advice or. On the Merseytravel Website, these Terms, any reference to you or your means you, the.... Single Account advised that we may stop providing the Fast Tag within 30 days of the closure of your.. Conflict with any other information published on the national rail network with standard. 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