Feb 27, 2018. How to deal with a rude fast food worker - Quora No raises or advancements. What Factors Affect Restaurant Customer Satisfaction? Learning from my co-workers, I must be focused and always ready to provide good service for customers so that they can be satisfied with whatever meal they ordered. 5y. All The Ways Fast Food Workers Take Revenge On Awful Customers. Service Workers Describe Rude Customers, Health Risks During COVID-19 . We've all witnessed the entitled, rude, or just plain-out annoying clients who drive any restaurant's staff out of their mind. 23 Ridiculous Customer Behaviors All Retail Workers Have Seen; 23 Struggles Of Working In The Fast Food Industry; 23 Things Only People That Work In Retail Will Understand; 24 Ways You Know You've Worked In Retail Way Too Long; 25 Words That Have A Totally Different Meaning When You're A Retail Worker 7 Nightmare Customers All Retail Workers Have To Face And I think customer surveys have caused a lot of that. A 2014 study found that customers' behavior has an impact on employees' "stress, emotional labor, and emotional exhaustion," which can lead to higher employee turnover. Cashier/Customer Service (Current Employee) - Oshawa, ON - 29 May 2021. Please Stop Being So Rude to Fast Food Workers. So, why do they treat the customers so rude and mean? Getting a fast food job is your first mistake, but if you're going to get one, don't come to tim hortons. Why Is Popeyes So Expensive? Rude customers differ from unhappy ones in that they can't control their anger. 2. We had two drunk young lads come in one evening wanting food to be ready before their next train came (last one that night) in 15 minutes or so. or still work, at some of your favorite fast-food spots. We pay for stories! Customers have the nerve to be rude to you and then ask where your holiday cheer is. I've done that at one restaurant when I saw an employee talking loudly and rudely to another team member while I was at the take out counter picking up a ca. When people see a huge line inside, they often want to try their luck at the drive-thru. Used to work at a Chinese takeaway opposite a quiet small town train station. Originally Answered: Why are fast food customers so rude and impatient Look on the thread annoying customers mk II (i created the original, which got to . These customers may be demanding, they may change their orders, they may belittle servers, or they may continue to keep making changes to their food. With time, you too will appear to be a McDonald's cash register pro and will be quickly able to enter . Sure every retail worker may catch a bit of attitude from some customers, the front line folks get the last bit of everyone's bad day. Customers are nice but many can be rude and like to fight over the fact that things aren't 99 cents. We add about 50% charge for our labor on most things. People can be so rude when it comes to food, even if it's cheap. They view the employee as worthless or low-intelligent because they have such a "demeaning job". Found On AskReddit. No one makes fun of working in kfc or burger king so maybe customers are nicer in those places. It's about supply and demand. Went back to one after years out to find the customers are just rude. However, you also have dreams, and those dreams alone do not pay the bills. The staff were wiping food off the counter top then using the same glove to put cheese on the customers food. Don't take this as advice though, just as a feeling of mine. Getting out of your head and phone helps you feel connected and less alone. Having a foreign customer whose English is so bad, you'll never be able to understand what they want in a million years, but they won't leave. You go to school and spend hours each day studying and working on assignments. These stories fit that bill and more. Finally, badly-behaved customers got the karma they deserved. But you're in business to serve your customers, so it's important to try to help them. The headline says it all, but let's go ahead and talk about it. Customer Service Representative (Former Employee) - Belfast - 24 January 2021. People returning items should make people cry, it's something that happens every day. The findings of this . Top 5 reasons why "The Customer Is Always Right" is wrong; Twenty Days of Harassment and Racism as an American Apparel Employee; Video 6 Problems Every Retail Worker Knows; Video..14 Horrifying Confessions From Fast Food Workers; Waiters share horror stories about Sunday church crowd. Pastor agrees and launches his own website Five reasons why workers should be able to stand up against rude customers. When McDonald's overnight employees were asked if it bothers them when customers request a fresh batch of fries, Reddit user gunnry admitted: "It bothers [me] when customers demand fresh fries when a fresh batch came up a minute ago, so I'll say it's really not necessary and that they just came out a moment ago and they're piping hot. The fewer obstructions to customer satisfaction, the less likely that customers will get irritated. It's because most fast-food chains time employees to see how quickly they serve customers. Complain about low wages instead of adjusting to the marketplace. Avis de salariés chez Tim Hortons sur les thèmes de la culture d'entreprise, des salaires, des avantages, de l'équilibre vie professionnelle/vie personnelle, de l'encadrement, de la sécurité de l'emploi, etc. mentally draining. September 2021 was a bad month for manners. And even if the powers that be at these corporate chains push this "customer is always right" crap because they've decided it's good business to placate horrible jerks, in the real world, outside the land of plastic chairs and soda fountains, adults who throw temper tantrums in public . We add about 50% charge for our labor on most things. August 13, 2019. You would go in, do your work as best you can and chat with nice people. I don't care what you do for a living, you are no better than I am. I worked at Hardee's for 10 years so I know exactly what they deal with and how they are supposed to treat the customer, even one like me that may ask for a "special" order, it's all in a day's work and, quite . What is a group order and how can I create one? 3. Jelena990/Shutterstock. Just as they don't know what's going on in your life, but they still do their best to be nice and make sure that . You have no clue what's going on in their lives, or how much people treating them can affect them. Sophia Bercow. But i agree it isnt acceptable. Workers at Arbys on gore and Sheridan in lawton ok. How does a mcdonalds cash register work? Answer (1 of 15): I work in fast food, most customers don't know but we get timed on everything we do, I work at KFC and we have a screen in our packing area that has every KFC store in Australia on it, ranked from 1-230+ based on our speed of service. Retail, call centre, hospitality. While the workers may not be so bold as to be openly rude, they do seem to be a bit lazy and sloppy in their work at times. Sadly, cyclists and pedestrians will get declined there. Send your videos to video@trinitymirror.com. So, you have a bunch of dissatisfied workers who don't really care if the customer is happy or not, because rarely will one actually ask to speak to the manager. I was the rudest employee, I would snap back lol. I told her what I wanted. In doing so . They are by far treated far worse than the stocker or the produce guy. Years ago, there was a utopian world whereby 99.9% of customers were nice. Customer service jobs can be really stressful, especially towards the beginning. There's a special place in hell for crappy . Customers are rude because they can be. I hated working fast food. We would often get drunks stopping by before heading home. Customer services workers have lifted the lid on the worst customers ever in an eye-opening Twitter thread. While you think it's an easy job, it's actually a really toxic fast-paced area that is competitive with other stores. Speaking as a former fast food type (literal fry cook), I can say that the "grin and bear it" mentality wears off at rude customer 2. Not to mention they are dealing with peoples hard earned money, they don't know if that can of soup that rang up at 1.99 was on sale for .99, they . I went in order my food and the cashier got it wrong charged me extra and i took my food back up to her and told her she got a attitude and was saying rude things like " she got me fucked up im not dealing with this lady" another worker in back who deals with the meat also made rude comments to me. so to clear [up] any . I noticed the workers behind the counter. Why do people look down on fast food jobs? On top of that, you try to keep up with your social life and take care of your mental health. We own 6 restaurants. "I'm about 80-85% staffed up for my summer season, so we are making it work," Jeff Trickey, the restaurant's owner, told Fox 17. We're tired. Crew Member / Lobby Host (Current Employee) - Fareham, ENG - 21 June 2014. Not to mention they are dealing with peoples hard earned money, they don't know if that can of soup that rang up at 1.99 was on sale for .99, they . You never know when you will become one of those hated customers. Waiting at the Drive-Thru Window. " It's too hot. 5. Brawl over fast food. Customers were leaving upset. 5. Customers were apologetic to the staff because of the rude manager. A mundane event in most people's lives take on whole new significance . This is why I'd never want to be a cashier. When it was my turn I asked the worker if she could change her gloves. If you are succinct and show basic human decency toward the one taking your order, you will be remembered as a nic. I was like "wow, so she even treats other employees like that, and not just customers". If customers want product A, you should sell product A, even if you think product B is better. Sure every retail worker may catch a bit of attitude from some customers, the front line folks get the last bit of everyone's bad day. Some are tragedies worthy of a Shakespeare play. Cash registers at McDonald's fast-food restaurants are touch screen, which means you just touch the correct area of the screen to input orders. By: Lisa Marie Basile. A Magical Guilt Trip. S eptember 2021 was a bad month for manners. A 2017 study concluded that rudeness is, in fact, contagious. As someone who has worked a couple different jobs in the food industry, there's always one similarity. Rudeness has some interesting effects on people. If you're asked to pull ahead, it's because that timer is ticking! One pooed on the floor, while another treated a staff member like a chair. Some people seem to think that they can treat people who work in shops like that, probably because they think they are beneath them or whatever. It's about supply and demand. If customers want product A, you should sell product A, even if you think product B is better. At all. 1. Cringe-inducing stories ahead: . You might think it makes things easier to park and wait at the window . Employees will sometimes ask you pull to the side or into a parking spot. The screen has images of the food as well as the name. Being a DT cashier or just being on Delivery the customers think you're stupid and don't deserve anything. . Retail, call centre, hospitality. I felt like a work mule while other coworkers get to slack off and talk with one another. One of which is here in Jamaica. Without a goal, many people say life can feel pointless. So it's not surprising that the rate of employee turnover in the fast-food industry is at an all-time high. I usually like Wendy's but this experience was horrible to say the least I work in guest service and this experience showed me that this manager should never have become a a lead. It's not about pandering to every dumbass customer that wants to argue. This is why I'd never want to be a cashier. 5. Use tools like a point-of-sale system to help provide a seamless customer experience. Why are some people especially rude to fast food workers? . "The customer is always right" line is so misunderstood. "The customer is always right" line is so misunderstood. - DoorDash great help.doordash.com. The customer is NOT always right and sometimes it's more important to let them know how wrong they are than it is to coddle them, especially when they're as obnoxious as these customers. " " It's too cold .". The training wasn't the best but you can learn on the job. Also, as members of the Tim Hortons team, that we must follow the theme of what this restaurant stands for, and that is to bring a welcoming atmosphere and make the place neat . It is so tiring and mentally draining and the management is nothing but rude and they never have your back. From bosses and co-workers to customers, salespeople interact with a variety of people. She started working on the order. If people in retail wherent there, then there wouldnt be shops for them to work in. Order delivery or pickup from more than 300 retailers and grocers. 11 Disgustingly Rude Things Customers Have Done to Fast-Food Employees . One worker wiped the counter with her glove then wiped her eyebrow and prepared a bowl for the customer. It's not about pandering to every dumbass customer that wants to argue. If you or any of your loved ones are rude to retail or food service workers, you're canceled. 'Insanely rude': Starbucks workers share horrible experiences with merch resellers Resellers are attempting to hoard the coffee brand's collectible tumblers, mugs, and cups. They are by far treated far worse than the stocker or the produce guy. This might sound strange but maybe a different fast food place would be a step up, i'm basing this only on the 'stigma' over here (In england btw) of people working in mcdonalds. Retail workers on worst customers ever - including one who pooed on the floor. Once you know how to set, and meet, your sales goals, setting personal goals becomes that much easier. She did it so fast that the other employee barely even had a chance to react to her. Pastor agrees and launches his own website They view the employee as worthless or low-intelligent because they have such a "demeaning job". This restaurant's management needs to have a talk with it's employees and work on their customer service skills. On the 16th, several women . A group order allows multiple people to add their individual items into a collective order cart at the same time. They are unreasonable, unfriendly, and prone to using verbal abuse, offensive language and threatening behavior. She yelled and belittled them a lot. One lady tried to pay for $400 of groceries with her sister's maxed-out card, said "well, it's not mine, anyway…" then when I couldn't do anything about it, lined her kids up and said "We're not eating this week because of this man.". "Periodically though, staff can't work, and if I don't have enough . Consider making payments mobile, so that customers can pay on the shop floor without joining a long line. 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