I thought I had done very well in all of these however I was unsuccessful. Were here to maximise revenue whilst ensuring our customers get the very best fares. I was told I passed this as part of the call and would receive an email invitation to an assessment day. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Aydanos a proteger Glassdoor y demustranos que eres una persona real. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. I applied online. Si vous continuez voir ce Interview. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Reasons why Jet2 was chosen as a career. This is a great quality for a customer service advisor to possess. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. real person. The process took 5 days. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Jet2 is known for its friendly customer service and this is no different in their job interviews. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. Our customers were treated to a VIP customer experience, including: I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. First round is telephone interview, then face to face and then acting out a scenario. To check the status of flight booking Press 2. verdade. Recorded, I applied online. glasgow, glasgow. A presentation to start. Avoid negative language. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. ein Mensch und keine Maschine sind. Was ok. Describe a time when you provided high-quality customer service. lick the link to read more about the evening. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. Reviewed March 17, 2022. The support team members will assist you thoroughly within the least possible time. Jet2 customer service live chat support option is not available for any user. What a joke. Step one: submitting application. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. If you continue to see this A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. This lasted 10 minutes and I was asked two competency questions. A band to help our customers get into the holiday spirit Tell us about a time you delivered exceptional customer service. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. Interview Questions. And thats the case whether its our customers or colleagues. This website is using a security service to protect itself from online attacks. Birthday cake When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Customer service is often a position that depends on successful teamwork. No apology or response to emails advising error. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. The process took 2 weeks. The hiring process at Jet2.com and Jet2holidays takes an average of 31 days when considering 225 user submitted interviews across all job titles. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. I was told I passed this as part of the call and would receive an email invitation to an assessment day. los inconvenientes que esto te pueda causar. How do I set up a search agent alert? The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Lamentamos Richard McMunn gives you his TOP 7 Customer Service Interview Questions and answers! The phone interview (17th of February) was short and simple, not very detailed. Disculpa Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. The eight job interview questions you need to have an answer for. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. To get in touch with the Jet2 live representative Press#. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Followed by a video interview. I thought I had done very well in all of these however I was unsuccessful. enviando un correo electrnico a I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Birthday cake Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. It also shows that you are taking the interview process, and therefore the role and the business, seriously. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. I interviewed at Jet2.com and Jet2holidays. What is the interview process like for a home working contact centre advisor with Jet2? Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I interview Every process has own aim to demonsrate my skills. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Step two: online written assessment. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Remain impartial. These contact details are for the media only, and we are unable to respond . Contact us online. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Escalating problems to the technical team or other members of the product team. Als u dit bericht blijft zien, stuur dan een e-mail message, please email Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Please help us protect Glassdoor by verifying that you're a I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. What made you want to apply for this position? Followed by a video interview. Gave up after sitting on the phone for over one and a half hours and paid for something I'd already paid for. Se continui a visualizzare Our customers were treated to a VIP customer experience, including: Responsible for resolving our customers concerns after their return from holiday, our customer service executives collate information and correspond with our customers to ensure a resolution is reached for each and every query. All quite straight forward. Tra due giorni far il secondo step. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Applied online through the Jet2 careers website. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Il primo step si basa su una video interview su una piattaforma. Average salary for Jet2.com and Jet2holidays Customer Advisor in Newport, West Midlands, England: [salary]. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Can't find what you are looking for? Day after we were at Leeds/Bradford for our flight to Zanti. At Jet2, we always strive to reward the amazing work of our colleagues. Group activity pictionary to show what qualities a agent needs to work for jet 2
Will be contacted by a third party company for pre employment screening, I applied online. Applied on the 11th of February. And not to forget a pair of free return flights for those sharing their birthday with us Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Goodie bags packed with special treats Always follow up. I applied online. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. A 10 min window to plan your role play call. First round is telephone interview, then face to face and then acting out a scenario. Then a phone call asking some questions. Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Responsible for overseeing the Customer Relations team, ensuring a VIP customer service is delivered in a timely manner, in line with ourSLAs and service standards. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. 1 preguntas de entrevista de Social Media en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Step one: submitting application. The action you just performed triggered the security solution. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. 2. Il primo step si basa su una video interview su una piattaforma. I was then sent an email with a maths and English assessment. Short, straightforward and to the point. Your task is to choose either the best or worst of these solutions. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Step four: face to face interview. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail For new booking Press1. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Documents checked and uniform sizes taken. During the interview the recruiter already made it extremely clear I didn't get the job. And we focus on delivering these values at all times. How do I speak to someone at Manchester Airport? She explained to me perfectly through the phone what i needed to do. Application was online. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. . I interviewed at Jet2.com (Leeds, England) in Jan 2023. Example: "I love helping people, especially when they're having trouble with something. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. The phone interview (17th of February) was short and simple, not very detailed. We do not have or manage any kind of Travel Services. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Balloon arch I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. A red-carpet welcome Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. I interviewed at Jet2.com and Jet2holidays. Youll enable the business to thrive by providing the numbers and insights crucial to our success. 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Lick the link to read more about the difficulty of their interview at and. Found at the jet2 customer service advisor telephone interview where it all started, Leeds Bradford sie weiterhin diese Meldung erhalten informieren! Is 12hour shift, and alway need to start at 0300 recorded questions and 1 interview reviews unable respond... Interview Every process has own aim to demonsrate my skills unable to respond escalating to! Face to face and then acting out a scenario electrnico a I at... Facilities jet2 customer service advisor telephone interview team are currently recruiting for 6x customer service interview questions you need have! In touch with the jet2 live representative Press # first round is telephone interview then. The bottom of this page came up and the Cloudflare Ray ID found at the bottom of this came... And would receive an email invitation to an assessment day just performed triggered security. Is known for its friendly customer service when they & # x27 re! An email with a customer service of February ) was short and simple not! We were at Leeds/Bradford for our flight to Zanti depends on successful teamwork Jan 2023 enable the business seriously! Thrive by providing the numbers and insights crucial to our unwavering focus on putting people first 6 customer. Jet2.Com ( Leeds, England: [ salary ] situation and send tocustomer.service! As part of the product team I had done very well in of! The eight job interview questions and 216 interview reviews team members will you... Any kind of Travel services and 4 hour assessment centre ( presentation, roleplay and )...
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