It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. Let us know, Copyright 2023 Citizens Advice. WebDont waste your time. She complained that: two neighbours had caused anti-social behaviour by loudly knocking on another neighbours door and all three had caused noise nuisance with loud banging, shouting and conversations during the night that meant she had not been able to sleep and it had taken the landlord 18 months to evict one of the neighbours (in early 2020), she had heard staff making inappropriate comments about her mental health and her former partners drug use, was concerned that they had breached confidentiality by discussing her circumstances in front of third parties and alleged that they had encouraged her to lie, she felt unable to access support from staff as she felt intimated by them, there was a constant, ongoing problem with the site smelling of drugs which she had reported to the landlord but they had taken no actions (she provided more details on this on 7 October 2020 when she advised of cigarette smells entering her home), she reported lockdown breaches by her neighbour but the landlord did not act on these for six weeks until an advocate assisted, her rent account was overpaid by around 400 but the landlord was unwilling to refund this credit, the landlord had pressured her into leaving the accommodation by submitting a housing application for her and accessing her housing account without permission. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). The resident wrote to the landlord on 22 December 2020. Learn more about Resolver Pro and how to claim your business. Sanctuary Housing Independent Complaints Group - Countrywide WebWhen you make a complaint, we will: Acknowledge your complaint within 5 working days. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . To report a non-urgent repair, please use our online report a repair form. She advised that she would provide a bank statement. L0247 You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. I've popped you over a message (via TrustPilot) to ask for more info. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. Landlords are loath to get involved in noise issues and will hope they resolve themselves somehow, Mr. Kaminsky said. info@housing-ombudsman.org.uk. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. This would have allowed the landlord to check whether any payments were missing from the residents rent account but there is no evidence seen by this Service that. If not, it must be reported to the local council. It would never been escalated so quickly without resolver. What am I supposed to do? You can make private notes about your case as well as set yourself reminders. They could bundle them up and take them outside to run around. For information on Domestic Abuse, please see our dedicated page. DO NOT TOUCH WITH A BARGE POLE!!!!! Hammersmith & Fulham took seven weeks to investigate and respond to Marcus complaint but found in his favour and cancelled the parking ticket. Telephone: 0300 111 3000. For weekly email updates on residential real estate news, sign up here. Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. We will also advise you how to word your complaint in order to get a swift resolution to your issue. 520 a month to live with no heating for months on end and living with half a roof literally. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. It is also a breach of tenancy and we will take action against any resident who fly tips on Sanctuary Housing grounds, car parks or property. You do have rights. They could remind them to use their inside voices. This results in missed deliveries of essential supplies and carers stuck outside the building. But for these things to happen, they need to know that their behavior is disruptive. Avoid at all costs! They'll help you decide what to do next. JS who was my housing officer at the time is who i believe is Turn it down. Find out how we combat fake reviews. a scheme that offers short-term accommodation for adults with support needs. Children need to play. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. The resident has asked the landlord to pursue enforcement action but legal action, such as eviction, cannot usually be undertaken except as a last resort where all other efforts at resolution have failed and where a robust case has been built to present to the courts. The resident was apparently unwilling to advise which staff members she was referring to so the landlord advised her it would remind staff. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. They are scared he may expose them. My neighbours are causing me problems with anti-social behaviour, and the council doesnt Their accounts of what has happened are summarised below. The resident made a report on 1 December 2019 of cigarette smells entering her flat. Chamber Court, Castle Street You don't need to wait until the end. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. No Win No Fee. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. With Resolver you can send your case to key ombudsmen and regulators including: Having problems with Sanctuary Housing Association? WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. The landlord responded to the resident on 31 December 2020. The resident submitted a complaint by email on 26 September 2020. Look fairly and honestly at the concerns that you have raised. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Your experience can help others make better choices. To help you get the best response from your Sanctuary Housing Association complaint, Resolver can put you in touch directly with the best person or department you need to speak to. Registered Society No. Simple! In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. The landlord replied to the resident on 29 January 2021. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. Report Tenant Harassment Learn how to report harassment to If that doesnt work there are other ways you can ask them to stop, for example by reporting them to the council. As a subscriber, you have 10 gift articles to give each month. 2023 Trustpilot, Inc. All rights reserved. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. Carefully consider the impact that this has had on you and your family. WebJoin the 321 people who've already reviewed Sanctuary. The landlords records show that it provided the resident with a deodoriser on 7 October 2020 and gave a neighbour anti-tobacco spray to help reduce the smell at source. landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. Awful housing association, tenant for 17 years and its at its all time low for customers, if I could have hit sanctuary with a 0 I would have , rubbish. Most leases require tenants to cover 80 percent of their floors with carpeting and prohibit tenants from making objectionable or disturbing noises, according to David A. Kaminsky, a Manhattan real estate lawyer. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. Asb ) comes in sanctuary housing complaints about neighbours forms and can cause alarm or distress to others to key and... Will: Acknowledge your complaint within 5 working days real estate news, sign up here Marcus complaint found! ) comes in many forms and can cause alarm or distress to others: Acknowledge complaint... To give each month for weekly email sanctuary housing complaints about neighbours on residential real estate,! 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