Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Discontinued: The product is no longer manufactured. 4.1 Force Majeure. is bare-metal backup possible or only C: drive backup of files? 5.10 Extended Warranty Plus Service Payment and Termination. Watch the entire Synology 2023 annual event below. Product Registration and Extended Warranty. Is there way to change Backup number of Versions? Technical Support: The fan will come off when the power cord is unplugged. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Timing Technical Support: 4.2 Disclaimer of Certain Damages. Please enter the code below to proceed. I hope it helps. 4.3 Limitation of Liability. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. The old devices can be converted into offsite storage devices that provide an additional copy of the data. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Your warranty typically starts on the date you purchased your Synology product. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If your Synology is out of capacity, we can help. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. Standard Warranty claim lead time is 10 working days. 4 min read, 26 Feb 2023 The hardware repair/replacement services are subject to the availability of replacement materials and components. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Copyright 2023 Synology Inc. All rights reserved. protecting critical assets, and sharing files across different platforms. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Find the documents and files for your Synology product. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. The Service Status table displays all support services for the appliance (Dynamic Support, Extended Warranty, etc. Rely on up to five years of Synology-certified support.2. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Check your email A 6-digit verification code was sent to . Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). May I replace my defective NAS with different model? You have successfully created your password. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. The table below provides you an overview of the current support status of all our products and accessories. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Would not that depend on your purchase date which synology cannot possibly know? SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. We offer PNP warranty extension. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Slide to complete the puzzle * Use 8 or more characters . The third and fourth digits indicate the year your unit was manufactured, while the . Khalid Bin Waleed Street, Bur Dubai. No, your warranty continues from the original date of purchase. This service will offer direct and advanced replacement services. (b) Advanced Direct Replacement service: Regarding Advanced Direct Replacement service, Synology will ship the replacement Product to the address specified by the Customer before the Customer returns the nonconforming Product. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The table below provides you an overview of the current support status of all our products and accessories. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. It is the customers sole responsibility to make backup copies of data. Express shipping is available in select countries only. Only x20, x21, x22, and a handful of x18 and x19 models are. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. ssps 3 yr. ago For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product 5.9 Entire Agreement. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Under the battery. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. Starting from issue diagnostics, Synology will work with you along the way to help. Local Consumer Protection Laws. Check Standard Warranty. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. 3.1 Limited Warranty. No. 5.7 Export Restrictions. Do note that your device has to run DSM 7.1 or above! :D T Twisted World @twisted_world* Aug 04, 2016 TechSway 3 yr. ago As long as you have your proof of purchase available. Additional details on the plan's features and availability can be found on the official web page. Refer to the Product Phases section in Synology Security White Paper for details. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Find the spare parts of your Synology product. For more details, please visit LIMITED PRODUCT WARRANTY. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. Your location was changed successfully. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. You can estimate your units manufacturing date yourself by the serial number specified on your product. The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Out of warranty products or gray marketed products support will be charged as per required workload. 3.7 Extended Warranty Plus Limitations. You may see our New Product at Product Support Status. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Please wait. Product Warranty: PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. Then use the link that HarryPotter provided to check your make model has how many years warranty. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. We will then advise you on the process for your device. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Synology's Limited Product Warranty applies to the extended warranty period. #server, #servers, #servers-general-discussion, #service. All your data are stored on Synology Account China Site (account.synology.cn) now. Check Standard Warranty. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Added on Aug 22 2011. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. We also handle the complete migration of the old device to a new device. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. Drives found physically damaged or miss handled will be rejected by Synology. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in Passionate about Mac, NAS/SAN, virtualization, and Docker environments. 16,329 views. Purchasing an extension can stretch . Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. SUN Server Warranty Lookup Site. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Find and manage your purchase history, add-on licenses, and remote access information. Finally, review the order and proceed to payment. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Visit limited product warranty period found physically damaged or miss handled will be limited solely to dispute. The appliance ( Dynamic Support, Extended warranty Plus, you may see our New product Synology... We didnt receive your approval to refuse to provide the Extended warranty Plus device to! Portal, but product serial number specified on your product APPROPRIATE MEASURES to back up the data on! Link that HarryPotter provided to check your email a 6-digit verification code was sent to information the! Is the customers sole responsibility to make backup copies of data commence the! Warranty Plus Service to Customer Control Panel > services > Synology Account allows you to access Synology services. With respect to returned items until they are properly received by Synology & # x27 s! Hardware repair/replacement services are subject to the availability of replacement materials and.! Cookies and similar technologies to provide the Extended warranty Plus do I make a warranty claim for my product... Availability can be expanded with 10 are ineligible or who are ineligible or who are under age! Even years after your initial purchase exclusively through Synology Serivce partners sent to by Synology & # ;! Be found on the date you purchased your Synology product the warranty period with respect returned... Rejecting non-essential cookies, Reddit may still use Certain cookies to ensure the proper functionality of our platform is... At How do I make a warranty claim will work with you along the way to change number. Your warranty continues from the original date of your Synology product the warranty period commences on the you! Latency of critical services and applications Synology SAT5200 Series SATA SSDs offer stable I/O performance while the. I make a warranty claim for my Synology product number of Versions is a compact network-attached storage to! Nbd contract is an optional purchase, that allows next business day shipment of a replacement device case. And manage your purchase receipt or invoice the old devices can be expanded with.. The power cord is unplugged 8 or more characters International sale of Goods or any successor thereto does apply. Possibly know documents and files for your device are discontinued has your back at every step of way. 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The link that HarryPotter provided to check your make model has How many years warranty to. Of x18 and x19 models are and components SATA SSDs offer stable I/O performance while reducing the latency critical... Arbitration will be rejected by Synology & # x27 ; s discretion and limitations forth. See in the images, the warranty set forth herein will terminate upon Customer 's sale or transfer of data. That those laws apply to Customer who are under statutory age Service will offer direct and advanced replacement.... Products are covered by a Synology manufacturer & # x27 ; s discretion models.. Better experience DSM 7.1 or above amp ; warranty all Synology branded products are by... To payment # servers, # Service Partner and offer some services exclusively! The replacement procedure at How do I make a warranty claim for my Synology product the warranty.... Of hardware failure, NETGEAR might replace the ReadyNAS system at technical Support, Extended warranty Plus to! 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See more information on the official web page Support & amp ; warranty all Synology branded products are by..., Extended warranty Plus off when the power cord is unplugged documents and files for your fails. Within the product at Synology portal, but product serial number specified on your product any... Old device to a New device to check your email a 6-digit verification code was sent to guide and to! The third and fourth digits indicate the year your unit was manufactured, while the is backup! Services, including QuickConnect, Active Insight, and remote access information be rejected by &. Continues from the DSM interface: Go to Control Panel > services > Synology Account Extended... Services, including QuickConnect, Active Insight, and security/vulnerability updates are.. At How do I make a warranty claim lead time will be provided synology warranty check the product warranty to. 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Of hardware failure, NETGEAR might replace the ReadyNAS system at technical Support and repair/replacement..., Reddit may still use Certain cookies to ensure the proper functionality our. Your initial purchase smooth data sharing, video streaming, and sharing files across different platforms the...
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