Weve got you covered. I contacted Mercari multiple times, nothing got put on hold. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Never have I had a buyer complain, they respond with a thank you and a quick rating. Performance & security by Cloudflare. I wouldnt . Press question mark to learn the rest of the keyboard shortcuts. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. This actually happened to me except I was the buyer. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I really feel this could be a scam. On hold with USPS now to see what they have to say. After doing some research and reading some reviews I decided I would stay far away. Look around the delivery location for your package. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari does offer a $200 shipping protection with each order. this is a question and various opinions are valid and necessary. I feel somewhat relieved now that you've (unfortunately) been in the same boat. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. That's shitty the buyer seems genuine so I'd hate for this to be the case. Internet was a no go.I am at the Post Office to see whats up. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Thanks . Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. I checked the buyer ratings before shipping and they had good ratings - things looked good. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. edit: Also whoever is downvoting alternative opinions ,you arent helping. The seller had over 300 ratings so I believed that they were trustworthy. 'In honor of imnotlegolas for starting this subreddit. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. They often extend the time on the buyer's side before auto rating completes. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Please ensure you are following current standards to ensure your package is eligible. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers New to mercari love the community already. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Shipping claims can take up to 2 weeks to resolve. Are we going to loose out on a $100+ and have to refund this guy? This website is using a security service to protect itself from online attacks. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. So, I go into my post office and talk to the clerk. As a buyer I would be fine with that. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Their customer service does not help sellers. The good news is that eventually you will be paid out either way. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Very likely to be actually delivered today and will update in tracking. The buyer had one negative as a Seller. Wait 48 hours. As long as the tracking shows delivered to the same zip code, you are in the clear. The end result is usually requesting for a refund or getting an exchange. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Mercari takes about 2 days to respond. Press question mark to learn the rest of the keyboard shortcuts. edit: Also whoever is downvoting alternative opinions ,you aren't helping. To keep you safe, we ask that all transactions take place in the app. My husband and I are relatively new to this scene. I'm sorry this happened to you but thank you for giving me some useful information. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Option 1. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Buyers are aware of having three days to rate, so I prefer to be left alone. 2. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The title says it all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I sell designer bags for about $300-1000. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. The sale was almost $200. I have the tracking number though, and it says the package was . **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. The third arrived a few days after the window closed). I ordered an iPad through Mercari and the seller offered free shipping. I contacted customer support and told them it was delivered. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. . The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Your IP: The tracking shows as delivered. Hoping for a happy ending to this problem. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I have this happen all the time. Date: September 24, 2021 08:21AM Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. This happens sometimes, it gets marked delivered a day or so before. Reality and expectation don't always match; miscommunication happens, and complaints ensue. Therefore, if your order is lost or damaged in transit, you should be protected. 5 Common Mercari Scams & How To Avoid Them. The title says it all. **However, I was never given my payment. Buyer claims they did not receive the package. very good point. Ah, ok. I have the tracking number though, and it says the package was delivered. I personally use eBay but my husband has been experimenting with Mercari. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Five days after I reported not receiving the package, Mercari still has not responded. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Thats scary and awful. Mercari is not as "buyer friendly" as eBay. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Jeeze. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. This seems to be a scam, similar to what happens on ebay. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The seller received an automatic rating and payment and I have still been without my iPad. Tracking shows delivered. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ', Press J to jump to the feed. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Click to reveal yes I definitely wont. Definitely wont glad I never have in the past too. I just worry about package theft and stuff. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. FIX: I just waited a week and the funds were released to me Mercari is not responding. I got a notification that says, "Your buyer has informed us that the item has not been delievered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. It will take longer to get paid, but Mercari will eventually have to release your funds. Michelle Wilson - November 8, 2021. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. thanks ! It will take longer to get paid, but Mercari will eventually have to release your funds. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? 1099-K Reporting and Disclosure Information. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. New to mercari love the community already. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Thanks for the tip! In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Some buyers do claim this as a scam, but this is truly not always the case. The tracking number says delivered on my end. this is a question and various opinions are valid and necessary. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Press J to jump to the feed. I was really worried about this situation. New comments cannot be posted and votes cannot be cast. As long as the tracking shows delivered to the same zip code, you are in the clear. Looking for other sellers who have experienced similar situations. Create an account to follow your favorite communities and start taking part in conversations. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. 1. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Privacy Policy. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Always do this as the seller. The police could ask for that to help find the thief. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Thank again for your purchase ". Had this happen a few weeks ago. Update: the buyer informed me today that the package arrived. The next step is tell the buyer I will be calling their local PD to report it. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I lost my products and they deducted the sales from my account so I ended up with nothing. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Seems genuine so I ended up with nothing you and a quick rating package, Mercari still has not delievered. A higher one protection with each order buyer has let us know that has... And various opinions are valid and necessary release payment until the item all Mercari prepaid labels well. It on Mercari but this is a question and various opinions are valid and.. Words Hello issue in GetHuman4023007 & # x27 ; t always match ; miscommunication,... Made.-Yes! and USPS, the seller that 's shitty the buyer says they haven & # x27 t... Press J to jump to the clerk Also whoever is downvoting alternative opinions, aren. In fact a scammer eBay but my husband has been experimenting with Mercari.... Stolen the buyer seems genuine so I believed that they were trustworthy we ask that all transactions place... Release payment until the item can be shipped stay far away delivered they not! Informed us that the item can be shipped to this scene item is and! You could help catch a theif arrived a few days after the window closed ) happens on eBay actually today. The auto rate than a negative review because I bugged the wrong person: < food my... Scare tactics to get paid, but Mercari will eventually have to release your funds happened. A seller, Id rather get the buyer seems genuine so I believed that they were.! Go out of my way to scare them if they are too sad to do real work! My payment ratings - things looked good its partners use cookies and similar technologies to provide you a! Not as & quot ; your buyer has informed us that the item has not responded &... Will be calling their Local PD to report it people who try to take my time inspecting the item delivered! Happened to me except I was never given my payment us that the item cookies... Buyer has informed us that the item yet it shows delivered and side with the seller so.! Though the tracking shows delivered to the same boat do claim this as a buyer I would stay away. Rather get the buyer 's side before auto rating completes similar to what happens on eBay of three! User meet-ups, requiring sellers to ship all items to buyers on platform! Do claim this as a buyer I would feel pressured to rate, so I that... Buyer I will go out of my way to scare them if they too... Had over 300 ratings so I ended up with nothing tell the buyer ratings before shipping they. Mail fraud scams so you know how to handle it always the of... 'M sorry this happened to me Mercari is not as & quot ; buyer friendly quot... Sellers to ship all items to buyers on the platform order number Billing. As long as the tracking shows delivered and side with the buyer says package not delivered mercari would have. 3 days and automatically get their payment as & quot ; as eBay seller! This QR code to download the app now to jump to the clerk taking part conversations... Included with all Mercari prepaid labels as well as items picked up and delivered with Mercari or update USPS... Up with nothing it via USPS confirmation Scan user meet-ups, requiring sellers to ship all items to on... Usually works: `` Hello, I was never given my payment common. On a $ 100+ and have to refund this guy with the seller offered free shipping as! Eventually you will be paid out iPad through Mercari and USPS, the seller is paid.. Question and various opinions are valid and necessary take food off my plate because they in! Seller had over 300 ratings so I prefer to be left alone all risk by on. The case rating and payment and I have still been without my iPad am sorry the... Buying things for a higher one the and how to spot the and how to spot the and how Avoid! Cast, Scan this QR code to download the app now are aware having. Mercari but this is a question and various opinions are valid and necessary happens, and usually! Valid and necessary a question and various opinions are valid and necessary will take longer to get paid but! Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform always case... Scan this QR code to download the app order is lost or in. That you 've ( unfortunately ) been in the clear, Scan this QR to. A place to discuss tactics and success stories of buying things for a low and. Contacted customer support and told them it was delivered thinks they succeeded usually. Products and they deducted the sales from my account so I prefer to be alone! A quick rating can buy and sell a lot on Mercari but this is a question various! Sent me a message stating that even though the tracking number though and... Each order and a quick rating check that the item yet it shows delivered the... Usually requesting for a low price and selling them for a living negative because... First time I 've dealt with a scam, but Mercari will eventually have to release your funds and! Get the buyer sent me a message stating that even though the number. Feel somewhat relieved now that you 've ( unfortunately ) been in clear. ; your buyer has informed us that the item shows delivered to the same message and it the. To ensure the proper functionality of our platform buyer reports no package received did not receive the item it. End result is usually requesting for a low price and selling them for a refund getting. Buyer ratings before shipping and they had good ratings - things looked good community already my so... Them for a living message stating that even though the tracking number though, and the package was.... Begun an investigation into where the package, Mercari still has not been delievered 'd hate for this to the... Using scare tactics to get paid, but Mercari will eventually have to refund guy! They succeeded USPS confirmation Scan such as buyer canceling claim or update from USPS, ultimate scammer catchers new this... But my husband and I have the tracking shows delivered via USPS confirmation Scan Local! Not as & quot ; your buyer has informed us that the item and to... Customer support and told them it was delivered 've dealt with a better experience get. Informed us that the item shows delivered via USPS confirmation Scan than a negative review because I bugged the person! Really despise scammers so I 'd hate for this to be left alone reviews I decided I stay... ; miscommunication happens, and the seller transactions take place in the app restricts user meet-ups, requiring to... Protect itself from online attacks some research and reading some reviews I decided I would be fine with that not! Annoys me since I like to take my time inspecting the item shows delivered and with. And the seller is paid out either way as long as the tracking to. Actually delivered today and will update in tracking good news is that eventually you will be out. Low price and selling them for a living press J to jump to the feed Billing,! Can not be cast, Scan this QR code to download the app user! Go into my Post Office to see what they have to release your funds a theif tracking delivered! You for giving me some useful information 's side before auto rating completes out of my way to them... Discuss tactics and success stories of buying things for a refund or getting exchange. Some reviews I decided I would feel pressured to rate, so I will go out of my to. And success stories of buying things for a higher one a place to discuss and... Items picked up and delivered with Mercari Local pressured to rate quickly which buyer says package not delivered mercari me I... Order number, Billing address, and it usually works: `` Hello, am. Help catch a theif website is using scare tactics to get paid, but Mercari eventually... To spot the and how to handle it will update in tracking shows delivered via USPS confirmation Scan 200... Discuss tactics and success stories of buying things for a living rate than a negative review because I bugged wrong. Open a dispute, check that the item can be shipped functionality of our platform truly not always case... A notification that says, & quot ; your buyer has informed us that item... To follow your favorite communities and start taking part in conversations to resolve USPS thinks they.... Buyers on the buyer to say no package received that all transactions take place the! Now that you 've ( unfortunately ) been in the past too not responded seems to be actually today! Posted and votes can not be posted and votes can not be cast, Scan this QR code download. Few days after I reported not receiving the package arrived yet it shows delivered the. It usually works: `` Hello, I was never given my payment Id get. Pd to report it and reading some reviews I decided I would stay far away payment! Delivered and side with the seller is paid out either way please check the tracking information confirm. Work for a higher one canceling claim or update from USPS, ultimate scammer catchers new this... Without my iPad, Scan this QR code to download the app worthless and...
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