We’ve been working with the operator since 2017 to make bus travel easier for all and align our products with its inclusivity aims. More information Accept. Save my name, email, and website in this browser for the next time I comment. “Passenger has played a big role in keeping us contemporary, with its robust digital product offering that also aligns with Blackpool Transport’s commitment of accessibility and inclusivity to all. “We must find ways to communicate with the customer via their preferred means, often in real time. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this. Not just the tramway – which now runs for 11 miles and carries some 5.2 million passengers every year – but also the town’s fleet of 130 buses, which cover the Fylde Coast. A one-way-fits all solution simply wouldn’t suffice,” says Grindey. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. “Our relationship with Passenger has allowed us to achieve this. “Live departure times have always been in the app and they provide a degree of confidence for the customer, yet there has always been an element of trust that can easily be broken when we’re only providing a predicted time,’ says Grindey. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. You can order most services, pay for things, and find information quickly and easily on this website. Write to us. Find out how we did it! Service 74 diversion due to flooding Due to local flooding Service 74 is having to divert away from Catforth , we are diverting via- Elswick - A585 - A583- Blackpool Rd in both directions until end of service, apologies for inconvenience #travelalert Customer Service Jobs in Blackpool - January 2021 | Indeed.co.uk Skip to Job Postings , Search Close “Our efforts in delivering mental health awareness training to our team of 600 staff is something we are particularly proud of”, says Grindey. Required fields are marked *. Installation & Maintenance. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. “It’s a big operation – not to mention that the Blackpool Tramways is the only tramway in the world to operate both a modern light rail system alongside the running of a heritage fleet of traditional trams,” begins Shane Grindey, Marketing Manager at Blackpool Transport. Balloon Trams 2. Blackpool Transport Proudly serving Blackpool, Fleetwood, Thornton Cleveleys, Lytham St Anne’s and Poulton-le-Fylde with friendly and reliable transport for over 100 years. Drop us a line to find out more about how we can help. “From responsive design to fonts, menu navigation and voice over functionality, it’s impressive to see that Passenger works to ensure its digital product is useful to everyone, including those with disabilities. Blackpool Transport has extremely high ambitions going forwards, especially with regards to its policy of inclusivity. Passenger’s Blackpool Transport website and app are invaluable in that regard.”, “Through the use of Passenger services like mobile ticketing and journey planning we’re able to position our services right in the hand of the user when they need them most. Our customers can access relevant bus and travel information in a manner that is understandable and accessible for all.”. Your email address will not be published. Driving. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. “We like to keep the heritage of which Blackpool is famous for, but we also need to make sure that we’re modernising for the needs of the industry today. As Head of Tramway for Blackpool Transport Services I am responsible for current tram operations and the future development of Blackpool’s iconic and award-winning light rail network. “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the, Web Content Accessibility Guidelines (WCAG) 2.0, for the text sizes, colours and contrast ratios featured in its products,” says Grindey. The team are switched on, extremely competent and we’re excited to continue working alongside them to see where the ideas we’ve discussed will take the product next.”. 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Passenger’s Blackpool Transport website and app are invaluable in that regard.”, One of Blackpool Transport’s sleek Palladium Buses en route, “Through the use of Passenger services like mobile ticketing and journey planning we’re able to position our services right in the hand of the user when they need them most. We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards We know some of you have spotted new boxes on board our buses over the last few weeks and some of you may have seen our festive hints Your Name. Reviews from Blackpool Transport Services employees about Blackpool Transport Services culture, salaries, benefits, work-life balance, management, job security, and more. “We would not have been able to achieve that without Passenger, which is a resounding endorsement of the technology that they build.”. To make a payment, go … This dedication to inclusion extends from the physical design of buses and trams themselves to the UI and ease-of-use of Passenger’s digital products. We work with their internal marketing and customer service teams to support marketing led initiatives on an annual basis. discoverpassenger.com uses cookies to make the site simpler. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the Innovation Days. Customer Service Jobs in Blackpool - January 2021 | … Blackpool Transport is dedicated to a modernised, transparent network accessible to all. Customer satisfaction isn’t the only thing reported by Blackpool public transport users. 2. Blackpool Transport continues to oversee the comings and goings of the resort’s public transport to this day. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. In recent years the business has been transformed to become one of the most innovative and respected operators within the transport industry. This includes all aspects of our network such as punctuality, reliability, vehicle cleanliness, branding and staff training. “Passenger has enabled us to offer more flexibility in our ticketing options, which means we can better meet the needs of our customers’ travel patterns,” says Grindey. “This open engagement has allowed us to constantly push the boundaries of what is and isn’t possible. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. Here Monday - Friday 8:30am - 5pm to answer your queries. Blackpool Transport Services Customer Experience Policy At Blackpool Transport our mission is simple. “The team has been excellent in maintaining an open dialogue about their current and future road map for developments and have given us the opportunity to input throughout with the needs and views of our business, particularly so at events like the, 65 Seamoor Road, Bournemouth, Dorset, BH4 9AE. 8 books you MUST have on your bookshelf if you love transport and design. Since Blackpool’s inception, multiple roads and railways have been built to ferry in the flocks of holiday-makers to the town’s many attractions. Blackpool has been repeatedly commended in the UK bus industry over the past 3 years for its work in accessibility, particularly around the development and delivery of bespoke disability awareness training. This strategy works to the benefit of all involved: people are made happier and more comfortable which in turn increases patronage on Blackpool Transport’s services. 426 were here. That empowers the customer to plan and manage their journey much more confidently. Blackpool Heritage Tram Tours. Whether that means ensuring visitors can see the town’s attractions with ease, or equipping its services for people with disabilities, it’s the individual that drives every decision the operator makes. Timetables are available from the Blackpool Transport app and website, Blackpool Transport Customer Centre on Market Street or from the Tourist Information Centre at … We anticipate that with increased trust in our services, customers are far more likely to travel as a result of implementing Live Buses.” Moving forwards Blackpool Transport’s Tram has routes to popular tourist attractions. Note Blackpool Airport (opposite Squires Gate Station) ... Rail Replacement Services. Apply to Customer Service jobs now hiring in Blackpool on Indeed.co.uk, the world's largest job site. In 2019 we plan to integrate much of this work into our mobile app to create a UK first. It plots the exact location of Blackpool Transport buses as they move on a map of the surrounding area. Here Monday - Friday 8:30am - 5pm to answer your queries. And when Blackpool says it places the customer at the heart of its strategy, that really does apply to everyone. “This open engagement has allowed us to constantly push the boundaries of what is and isn’t possible. So you don’t need to go to the trouble of phoning, emailing, writing to us or visiting, please go to the relevant part of the website to find what you want, before you contact us in any other way: Search our website 1. Customer Support About Us Show Search Bar; ... Email us [email protected] Fax. And once there, these sightseers could explore the promenade via one of the world’s first electric tramways – the 1885 launch of which coincided with that of the company responsible for its creation: the municipally owned Blackpool Transport. EMPLOYER . Customer Info www.blackpooltransport.com BlackpoolTransportServices BPL_Transport C1171 1-17 Blackpool ÇTransport disability BC confident The VisitBlackpool Tourist Information Centre at Festival House also has timetables available. A comprehensive suite of digital services for mobile ticketing apps and websites for operators and authorities. For advice and information, please use the contact details listed above. Progress Twin Cars We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers. Blackpool Transport is dedicated to a modernised, transparent network accessible to all. That empowers the customer to plan and manage their journey much more confidently. “Passenger has proven a fantastic partner in this regard, ensuring that its product follows the Web Content Accessibility Guidelines (WCAG) 2.0 for the text sizes, colours and contrast ratios featured in its products,” says Grindey. “We must find ways to communicate with the customer via their preferred means, often in real time. “Our efforts in delivering mental health awareness training to our team of 600 staff is something we are particularly proud of”, says Grindey. “Our visitor market needs to be able to access up-to-date information and travel with confidence, and we need to update information to cater to them on the fly. We’ll miss you (sort of), BA confirms Negus will complete its heritage 747 quartet. “The Passenger team is the perfect partner to engage on this project with,” he continues. Part of that customer satisfaction is BT’s dedication to fleet renewal. Blackpool Transport maintains a fleet renewal partnership with Alexander Dennis for ultra-clean diesel vehicles. There are clear links to all our services on the home page 3. The average Blackpool Transport salary ranges from approximately £17,154 per year for Cleaner to £25,635 per year for Fitter. “Our relationship with Passenger has allowed us to achieve this. Blackpool Transport Services Limited Conditions of Travel 1. , but we also need to make sure that we’re modernising for the needs of the industry today. Your Email Address. Blackpool Transport Services Limited Conditions of Travel 1. the hours could be long but it was very enjoyable and could be fun We must provide an understandable, easy-to-use service for both regular customers and infrequent travellers often. Our service most benefited from using the Search function at the Station entrance key in what! Bc confident September 16, 2020 letters within 10 working days continually improve the standard of service... 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